Privacy Policy
Last Updated: March 2, 2026
This Privacy Policy describes how Crystal Clean Dream Team (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our customers, prospective customers, and website visitors. By using our website or providing your personal information to us, you agree to the practices described in this policy.
Business Information
Crystal Clean Dream Team
Serving Surrey, BC and the Lower Mainland
Email: team@crystalcleandreamteam.com
Website: https://crystalcleandreamteam.com/
Information We Collect
We collect the following types of personal information when you interact with us, submit a form on our website, contact us directly, or engage with our services:
• Full name
• Phone number (including mobile number)
• Email address
• Physical/mailing address
• Property information and service requirements
• Service preferences and scheduling details
• Communication preferences and consent records
• Website usage data (cookies, IP address, browser type, pages visited)
How We Collect Your Information
We collect personal information through the following methods:
• Website contact forms and lead capture forms
• Phone calls and text message conversations
• Email correspondence
• In-person consultations and on-site assessments
• Third-party advertising platforms (such as Meta/Facebook lead forms)
When you submit a form on our website or through a third-party advertising platform, your information is stored in our customer relationship management (CRM) system for the purpose of responding to your inquiry and managing our business relationship.
How We Use Your Information
We use the personal information we collect for the following purposes:
• Responding to inquiries and providing quotes
• Scheduling and confirming appointments and consultations
• Providing residential and commercial cleaning services
• Sending service updates and status notifications
• Following up on quotes and service proposals
• Sending appointment reminders via email, phone, or text message
• Sending marketing and promotional messages about our services, seasonal offers, and discounts (with your explicit consent and opt-out options)
• Improving our website, services, and customer experience
• Complying with legal and regulatory requirements
SMS/Text Messaging Terms and Conditions
Crystal Clean Dream Team offers SMS (text message) communications to customers who have provided their explicit consent. By opting in to receive text messages from Crystal Clean Dream Team, you agree to the following terms:
Types of Messages
You may receive text messages related to:
• Appointment confirmations and reminders
• Scheduling updates and changes
• Service status notifications
• Quote and estimate follow-ups
• Seasonal service promotions and special offers
• Important business updates and direct customer support
Consent and Opt-In
You may opt in to receive text messages from Crystal Clean Dream Team by checking the SMS consent checkbox on our website lead form, by providing verbal or written consent during a phone call or in-person interaction, or by submitting your phone number through a third-party advertising platform with SMS consent enabled. Consent to receive text messages is not a condition of purchasing any goods or services. The SMS consent checkbox on our website is not pre-checked and requires your deliberate action to opt in.
Message Frequency
Message frequency varies based on your active projects, appointment schedule, and seasonal promotions. You will not receive more than 10 marketing messages per month.
Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.
Opt-Out
You can cancel SMS messages at any time. Simply text “STOP” to the number from which you receive messages. Upon sending “STOP,” you will receive a one-time confirmation message confirming your unsubscription. After this confirmation, you will no longer receive text messages from Crystal Clean Dream Team. To rejoin, reply “START” to one of our messages or sign up again through our website.
Help
If you experience issues with our messaging program, reply with the keyword “HELP” for assistance, or contact us directly at team@crystalcleandreamteam.com.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Mobile Information
Sharing and Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging platform and services used to deliver messages. Opt-in data and consent information is stored securely in our CRM system and is used solely for the purpose of managing your messaging preferences.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third parties.
We may share your personal information only in the following limited circumstances:
• **Service Delivery:** With authorized subcontractors or cleaning professionals working directly on your property to complete your cleaning project.
• **SMS Service Providers:** With third-party aggregators and providers of text messaging services solely for the purpose of delivering text messages you have consented to receive.
• **CRM and Business Tools:** With our customer relationship management platform and business software providers who process data on our behalf and are contractually obligated to protect your information.
• **Legal Requirements:** When required by law, regulation, legal process, or government request.
All third parties who receive your information are contractually obligated to use it solely for the purpose for which it was shared and to protect it in accordance with applicable privacy laws.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
• Secure servers and encrypted data storage
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our business relationship, and comply with legal and regulatory obligations. If you request deletion of your information, we will remove it from our active systems within 30 days, except where retention is required by law.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to:
• Improve your browsing experience
• Analyze website traffic and usage patterns
• Measure the effectiveness of our advertising campaigns
You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.
Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw your consent to marketing communications at any time
• Opt out of SMS messages by texting “STOP” at any time
To exercise any of these rights, please contact us at team@crystalcleandreamteam.com.
Canadian Anti-Spam
Legislation (CASL) Compliance
We comply with Canadian Anti-Spam Legislation (CASL) and all applicable Canadian privacy laws. We only send commercial electronic messages to individuals who have provided their express or implied consent. Every marketing communication includes a clear and simple mechanism to unsubscribe.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Crystal Clean Dream Team
Email: team@crystalcleandreamteam.com
Surrey, BC — Serving the Lower Mainland