This Privacy Policy explains how Crystal Clean Dream Team collects, uses, and safeguards the personal information of our customers and website visitors.
Information We Collect
We collect personal information to provide exceptional cleaning services and support. The types of information we may collect include:
- Name: To identify you and personalize our services.
- Phone number: For direct communication regarding appointments, service updates, and support.
- Email address: To send confirmations, invoices, and occasional marketing communications (with opt-out options).
- Physical address: To provide on-site cleaning services and for billing purposes.
- Service details: Information about the specific cleaning services you request, allowing us to tailor our offerings to your needs.
Additionally, information submitted through our website contact forms is securely managed by our customer relationship management (CRM) system to ensure efficient and organized communication.
How We Use Your Information
Your information is used solely for the following purposes:
- Sending occasional email communications: Sharing updates, promotions
- Delivering cleaning and related services: Ensuring you receive the services you request at your location, or service information, with easy opt-out options available at any time.
- Communicating about appointments and service updates: Keeping you informed about scheduling, confirmations, and any changes to your service.
- Responding to inquiries and support requests: Addressing your questions, concerns, and providing customer support.
Information Sharing
Crystal Clean Dream Team does not share your personal information with third parties, except as necessary to fulfill our services.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Information may be shared with trusted subcontractors or support service providers strictly to assist in delivering our services.
Text messaging opt-in data and consent will not be shared with any third parties, except aggregators and providers of text message services.
Data Security
We are committed to protecting your personal information. Our systems use secure servers and access controls to prevent unauthorized access, disclosure, or misuse of your data.
Data Retention
We retain your personal information only as long as necessary to provide our services or until you request its deletion.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us at info@crystalcleandreamteam.com.
SMS Terms
Crystal Clean Dream Team may send appointment reminders, important updates, and direct support via SMS to keep you informed and connected. You can cancel SMS notifications at any time by texting “STOP” to the number from which you receive our messages. After you send “STOP,” we will confirm your unsubscribe status via SMS, and you will no longer receive messages from us.
To rejoin, simply reply to one of our messages or sign up again as you did initially, and we will resume sending SMS notifications.
If you experience issues with our messaging program, reply with the keyword HELP for assistance, or contact us directly at info@crystalcleandreamteam.com.
Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
We comply with Canadian Anti-Spam Legislation (CASL), carrier requirements, and industry standards for SMS communications.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@crystalcleandreamteam.com.